Shipping Options

Shipping charges are determined by weight and distance and are calculated at the time your order is packaged and shipped. To calculate a shipping charge, add items to your Shopping Cart, and choose your preferred shipping method (USPS, UPS, etc) – the shipping module will calculate an estimate for you. Remove/Delete the items to reset the Shopping Cart if you do not want to complete the transaction. Actual shipping charges will vary based on size of package and distance traveled. In addition, residential shipments, particularly to rural areas, are typically calculated at higher rates than deliveries made to commercial locations.

Our preferred carrier is UPS. Sometimes we may use the U.S. Postal Service if we determine it is in the customers' best interest due to size of package, cost of shipping, location, etc.

At our discretion, your pre-chosen postal shipping method may be changed to UPS, so that your order can be insured and properly expedited. You will be notified via email or voice mail should this occur.

Express services are also available. See Rush Orders for more information.

*Estimated Delivery Charges
(actual charges are based on weight and location of delivery address)
*A more accurate estimate can be achieved by following
the steps as described above in 'Shipping Options'

Ground Packages

Merchandise Total Freight Charge
$0.01-$19.99 $11.00
$20.00-$49.99 $12.50
$50.00-$74.99 $14.00
$75.00-$99.99 $15.50
$100.00 or more $17.00 +
each additional $50.00 $2.00


International Shipping (Priority Mail International)
All International orders are shipped Priority Mail International, and will incur varied charges based on weight and distance, which may not be calculated correctly from this site. Contact [email protected] for more accurate information.

Express-to-Store Ordering Option
Pender’s Music Company will express a customer’s music to our store via UPS RED LABEL or BLUE LABEL for the minimum charge of $30.00 (2nd Day) or $40.00+ (Next Day/Overnight), per publisher address. The actual charge may be higher than the minimum rate based on the actual charge from the publisher. The charge is based on several factors, including weight, distance, time of day, etc. Please be aware that orders must be placed before 10:00am, Central Time, in order for them to be processed the same day from the publisher. Any Express-to-Store orders placed after 10:00am (CST) will be processed on the publisher’s next business day (Monday through Friday).

Additionally, the minimum rush order charge must be prepaid, in advance, before placement of any orders, and rush fees are nonrefundable unless the item(s) is/are unavailable or delayed due to publisher error.

Local Pick-Up
For local pick-up, please allow time for personnel to receive, pick and fill your order. Email confirmation will be sent to you, once the order has been filled, and is ready for pick-up at the location that you have specified. If you wish, you may confirm your order with a phone call to your desired pick-up location. While every effort is made to have ample stock available in all locations, it may not be possible to immediately fill your order at a particular location as soon as the order has been entered into the online order system.