Help | Contact
We are committed to preventing others from unauthorized access to the personal information you provide to us, and we utilize procedures and technology designed for this purpose. We take several steps to protect the information we have about you, including the following:
As part of our normal order fulfillment process, we provide the following
information to our vendors who in turn provide that information to the shipping
During the order fulfillment process, we update you on the status of your order by email. These emails are typically related to order confirmation, shipping notification, delivery notification, and shipment delay notifications.
You can opt-in for our general newsletter and product notifications.
When you supply us with your postal address or phone number online, you may
receive periodic mailings or phone calls from us.
Our goal is to only send emails to those that want to receive it. If you would prefer not to receive future emails from us, reply to any email with “UNSUBSCRIBE” as the subject.
Note: You may not unsubscribe from order status emails. If you do not wish to receive order status emails, please place your order by telephone.
If you decide to register on our site, make a purchase request, or agree to
participate in a promotion, we collect and store the following types of
We need this information to fulfill your order. We may also use this
information to customize your experience using our website.
If you order a gift to be sent directly to the recipient, we will ask for the
recipient's name, address and telephone number. Any order status emails will be
sent to you rather than the recipient. The shipping carrier will need the
recipient's phone number in case there are difficulties delivering the
We may gather general information about our website and visitors, such as IP addresses, browsers, pages viewed, number of visitors, goods and services purchased, etc., but in doing so we do not reference you by individual name, email address, home address, or telephone number. We use this data in the aggregate to determine how much our customers use our website so we can improve the customer experience. We may provide this statistical information to third parties, but when we do so we do not provide personally identifying information without your permission.
Because our goal is to provide products that best meet your needs, we evaluate your personal interactions with our website. In addition, we use your information to improve our marketing and promotional efforts, to statistically analyze site usage, to improve our content and product offerings, and to customize our site's content, layout, and services.
We may use your information to deliver information to you that, in some cases, is targeted to your interests, such as targeted digital ads, new products, services, and promotions. At times, we may ask you to provide us voluntarily with additional information regarding your personal or business interests, experience or requests, which we may use to customize our products and services for you.
The email addresses that we collect are used by us to contact consumers for marketing purposes and are not shared with other organizations for commercial purposes unless you've requested to receive email offers from carefully selected marketing partners of Pender's Music Co.
If you place a request for products or services, we use your personal information to ship your order. If the products or services are from a retail partner, we may provide your relevant information to that retailer for purposes of the transaction. If you establish a credit account with us or our providers, we collect additional information, including billing information, credit card number and expiration date, and tracking information from checks or money orders.
We may also use or disclose information to resolve disputes or investigate problems. We may disclose or access information whenever we believe in good faith that the law so requires or if we otherwise consider it necessary to do so to maintain service and improve our products and services.
We may use your IP address to help diagnose problems with our servers, to manage our website, and to enhance our site based on the usage pattern data we receive.
For more information about the Children's Online Privacy Protection Act (COPPA), visit the Federal Trade Commission’s website: www.ftc.gov.
The practices and policies contained in this disclosure are subject to change. Any such changes will be communicated through our website. The practices and policies in this disclosure replace all previous notices or statements with respect to the same subject matter.
By using our website, you consent to the collection and use of this information in the manner we have described.
To update, correct, or delete your personal information, please contact us. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections or changes.
Subscribe to E-News
Visit Our Staff Notes Blog
Our mobile website