Our Pledge to You
Every order is important to us! Like you, we are professional
musicians and we know what's important when dealing with a music vendor. We will
make every effort to provide you the best service and selection in the industry.
We stand behind our products 100%! Your satisfaction is always our highest
priority. This section should answer many questions that you may have. If you do
not find your answer here, please email email@example.com, or call one of our
locations. We’ll be happy to further assist you.
All of our prices are set by the publishers and are subject to
change at any time without notice. Prices are updated in our computers as each
item is received in our central warehouse. Although it is our intent to publish
accurate pricing information, it is possible that some items represented in this
website have not been ordered, received or updated for some time due to
decreased popularity or age, and therefore may not reflect current pricing or
availability. We cannot be held responsible for any mistakes, misprints or
publisher price increases.
We carry a large, in-stock inventory. It is our goal to keep new
releases and the most popular, best selling items in stock. However, there are
items in our database which are either out of stock, unavailable, or serve as
referral to another available item. Please be aware that product availability is
subject to change at any time. Although our website may indicate an item is in
print and/or in stock, there are situations in which that particular item may
actually be unavailable. If there is any question regarding availability, please
call us at 1-800-772-5918
It is possible that some items may be temporarily out of stock and
will need to be backordered. To help us meet your delivery and cost
requirements, please specify if backorders are acceptable and whether you would
like your order sent in one complete shipment, or if you would prefer two
partial shipments. (i.e. in-stock items shipped immediately and backordered
items shipped upon arrival). Please note: postage will be added to any and
all shipments. Also, if your order is urgent, please provide your required
delivery date and whether you are willing to pay for express service if
If your organization pays by Purchase Order, don't forget to
include the number. If you will be using a PO, but don't yet have one, indicate
this by typing "Hold for PO" in the "PO Number" field during the checkout
procedure. Please contact us with your PO number as soon as you have it, either
by phone: 1-800-772-5918, fax: 1-800-772-8404, or email.
Shipping charges are determined by weight and distance and are
calculated at the time your order is packaged and shipped. To calculate a
shipping charge, add items to your Shopping Cart, and choose your preferred
shipping method (USPS, UPS, etc) – the shipping module will calculate an
estimate for you. Remove/Delete the items to reset the Shopping Cart if you do
not want to complete the transaction. Actual shipping charges will vary based on
size of package and distance traveled. In addition, residential shipments,
particularly to rural areas, are typically calculated at higher rates than
deliveries made to commercial locations.
Our preferred carrier is UPS.
Sometimes we may use the U.S. Postal Service if we determine it is in the
customers' best interest due to size of package, cost of shipping, location,
etc. We also offer a $4.99 flat rate USPS shipping option. However,
international orders, high-dollar items, orders that require multiple boxes,
and/or very heavy shipments (Ex: multiple cases of filing boxes), are not
eligible for flat-rate shipping.
At our discretion, your pre-chosen
postal shipping method may be changed to UPS, so that your order can be insured
and properly expedited. You will be notified via email or voice mail should this
Express services are also available. See Rush Orders for more
*Estimated Delivery Charges
(actual charges are based on
weight and location of delivery address)
*A more accurate estimate can
be achieved by following
the steps as described above in 'Shipping
|$100.00 or more
|each additional $50.00
International Shipping (Priority Mail International)
International orders are shipped Priority Mail International, and will incur
varied charges based on weight and distance, which may not be calculated
correctly from this site. Contact firstname.lastname@example.org for more accurate
Express-to-Store Ordering Option
Pender’s Music Company
will express a customer’s music to our store via UPS RED LABEL or BLUE LABEL for
the minimum charge of $20.00 (2nd Day) or $25.00+ (Next Day/Overnight), per
publisher address. The actual charge may be higher than the minimum rate based
on the actual charge from the publisher. The charge is based on several factors,
including weight, distance, time of day, etc. Please be aware that orders must
be placed before 10:00am, Central Time, in order for them to be processed the
same day from the publisher. Any Express-to-Store orders placed after 10:00am
(CST) will be processed on the publisher’s next business day (Monday through
Additionally, the minimum rush order charge must be prepaid, in
advance, before placement of any orders, and rush fees are nonrefundable unless
the item(s) is/are unavailable or delayed due to publisher error.
For local pick-up, please allow time for
personnel to receive, pick and fill your order. Email confirmation will
be sent to you, once the order has been filled, and is ready for pick-up at the
location that you have specified. If you wish, you may confirm your
order with a phone call to your desired pick-up location. While every effort is
made to have ample stock available in all locations, it may not be possible to
immediately fill your order at a particular location as soon as the order has
been entered into the online order system.
Express shipping services are available by request for all orders received
before 10:00AM Central Time, Monday through Friday.
Please note: Next Day and 2nd Day shipments are available
for in-stock items only.
- UPS Next Day Air
Your order should be delivered to you
by noon on the next business day.
- UPS 2nd Day Air
Your order should be delivered to you by
5:00PM on the second of two consecutive business days.
Some restrictions apply to all UPS Air
services – call us with any questions. Most orders (regular and rush) are
shipped Prepaid, FOB Denton, Texas; some packages may be shipped from Carrollton
or Oklahoma City, OK. If you place an Express Shipping order online, and items
are not in stock, you will be notified.
Estimated Delivery Charges:
Actual charges are based on weight and location of delivery address. To
calculate a shipping charge, add items to your Shopping Cart, and choose your
preferred shipping method (Next Day Air, 2nd Day Air) – the shipping module will
calculate an estimate for you. Remove/Delete the items to reset the Shopping
Cart if you do not want to complete the transaction.
We accept MasterCard, Visa, American Express, Discover, checks, and money
orders -- but no COD's. If you prefer to pay by check or money order, please
call 1-800-772-5918 during regular business hours to place your order. Churches
and schools will have accounts automatically opened. All accounts are billed
monthly and are due upon receipt. Schools and Churches in Texas and Oklahoma
must supply proof of your tax-exempt status.
Cards: When you make a debit/credit card purchase, Penders.com requests
authorization from your bank for the transaction. Your bank immediately places a
hold on your account for that amount. When your merchandise ships, Penders.com
charges your account and the withdrawal itself takes place. Sometimes the
authorization and withdrawal will both display [electronically] in your online
bank information. This is not a double charge. The authorization drops off as
the withdrawal is processed, usually within the same transaction cycle. The
amounts may differ slightly, due to the actual shipping and handling charges
that are applied to your order. If there is a delay in fulfilling your order, or
a backorder is ready to be shipped, we will again request authorization from
your bank to verify that funds are still available. If your order (or backorder)
is cancelled, we will electronically release the hold placed on your account.
You may, at your discretion, contact your bank to request an immediate release
of the hold placed on your account. Please note it may take your bank several
business days to release a hold that they have placed on your account.
Returns and Exchanges
- All music sent is on definite order and is not returnable unless proper
return authorization is given, In Advance by one of our sales
- All products returned without a return authorization number will be
charged a 20% restocking fee.
- Authorized returns will be given (1) within 14 days of ship date
on orders previously send on approval. (2) within 10 days of ship date if
the product is found to be defective, or in the event of our error.
- All products returned must be returned unmarked, in saleable condition, in
all original packaging, and with a photocopy of your invoice.
- Complete policy details and return authorizations may be obtained by
contacting us via phone or email.
Call us at 1-800-772-5918 to
receive a return authorization number.
Be sure to re-pack your return
carefully! Use a box or a padded mailer with a corrugated paper backing. Paper
envelopes alone do not provide adequate protection from bending or folding. If
you are returning damaged products, we will credit you for the shipping charges;
otherwise it is your responsibility to pay for shipping. We cannot be
responsible for any unauthorized return.
Sales tax applies to orders shipped to addresses in Texas and Oklahoma.
Please call for exact rate if needed for quotes. If your organization is
tax-exempt, we must have proof of tax-exempt status on file.
*NON-TAXABLE CUSTOMERS, PLEASE NOTE: Although our online Shopping
Check-out process always displays taxes in the order totals, non-taxable
organizations will NOT be charged tax when orders are shipped. Every transaction
made through this site is checked for taxable/non-taxable status prior to
processing/finalization. Taxes displayed in the Shopping Cart are adjusted off
for non-taxable customers.
How to Order
Our website makes ordering easy. If you would like to be able to shop faster,
be up-to-date on the status of your orders, and keep track of the orders you
have previously made, simply create a web account. You'll have access to all of
the features of our website, including a shopping list, address book and
shipping and payment preferences. Please add penders.com to your Safe Sender (click here for instructions) list to receive email
notifications from us. Of course, you don't have to have an account to order
online, or to browse or search our database.
If you have specific questions that cannot be answered using this Web Site,
please call us toll-free, at 1-800-772-5918, 7:30AM-6:00PM Central Time, Monday
through Saturday. Our friendly, professional sales staff is available to answer
any questions you have, help you locate hard-to-find items, and take your order
over the phone.
via Mail or Fax
We encourage you to use our website as a research tool. If you would like to
pay via check, or just prefer mailing your order, please include the following
- Quantity, Item Number, Title, Composer/Arranger & Publisher for each
item you wish to order.
- Payment information (one of the following):
- Personal Check, Cashier's Check, Money Order, or Travelers Checks
- Credit Card (Mastercard, Visa, American Express, Discover)
include Card Number, Expiration Date, Name on Card, CCIN, and billing address if
different from shipping address.
- Pender's Account
Please include your account number. If you do not
know your Pender's Account number, please call 1-800-772-5918.
- Shipping Name and Street Address (no PO Boxes, please unless First Class
mail is your preferred mode of shipping), and daytime phone number and/or email
in case we need to contact you regarding your order. (Email addresses submitted
with orders are not retained, sold, rented or otherwise used for marketing
purposes without prior permission.)
and mail to:
Pender's Music Company
Denton, TX 76201
or fax to: