We Value Your Privacy
We value your privacy and understand that you are concerned about privacy. We
consider the information you choose to share with us personal and confidential.
Any information you provide us is held with the utmost care, and is not used in
ways you have not consented. A more detailed explanation about how we safeguard
your personal information is described below. Please contact us with any
We are committed to preventing others from unauthorized access to the
personal information you provide to us, and we maintain procedures and
technology designed for this purpose. We take several steps to protect the
information we have about you, including the following:
- We update and test our technology on a regular basis in order to improve the
protection of customer information.
- We require outside companies and independent contractors to whom we provide
customer information for marketing, servicing or processing purposes to restrict
the use of the information to those purposes and we prohibit independent use of
- Access to your information is controlled by strict internal procedures. We
maintain policies about the proper physical security of workplaces and records.
As part of our normal order fulfillment process, we provide the following
information to our vendors who in turn provide that information to the shipping
- Ship to name
- Ship to address
- Ship to phone number
During the order fulfillment process, we email you to update you on the
status of your order. These emails are typically related to order confirmation,
shipping notification, delivery notification and shipment delay
You can opt-in for our general newsletter and product notifications.
When you supply us with your postal address or phone number online, you may
receive periodic mailings or phone calls from us.
We strive to only send e-mail to those who want to receive it. If you would
prefer not to receive future e-mails from us, reply to any email with
UNSUBSCRIBE as the subject.
Note: You may not unsubscribe from order status emails. If you do not wish to
receive order status emails, please place your order via the telephone.
The Information We Collect
If you decide to register on our site, make a purchase request or agree to
participate in a promotion, we collect and store the following types of
- E-mail address
- Telephone number
- Credit Card – We retain only a portion of the credit card number, card type
and expiration date. (For example: 1411XXXXXXXX1411)
We need this information to fulfill your order. We may also use this
information to customize your experience using our website.
If you order a gift to be sent directly to the recipient, we will ask for the
recipient's name, address and telephone number. Any order status emails will be
sent to you rather than the recipient. The shipping carrier will need the
recipient's phone number in case there are difficulties delivering the
Browser Information Collected on the Web Site
We may gather general information about our website and visitors, such as IP
addresses, browsers, pages viewed, number of visitors, goods and services
purchased, etc., but in doing so we do not reference you by individual name,
e-mail address, home address, or telephone number. We use this data in the
aggregate to determine how much our customers use parts of our site so we can
improve the customer experience on our site. We may provide this statistical
information to third parties, but when we do so we do not provide personally
identifying information without your permission.
you on our website. A cookie is a small amount of data that is sent to your
browser from a web server and stored on your computer's hard drive. Generally,
enable us to access your account information so you do not have to re-enter it
on subsequent visits; gather statistical information about usage by registered
or unregistered users, and research visiting patterns. We prefer you enable
cookies on your computer. You will be able to place online orders with us
regardless of your whether cookies are enabled on your computer.
The Way We Use Information
Because our goal is to provide products that best meet your needs, we
evaluate your personal interactions with us in an effort to bring you the
products which best suit your tastes. In addition, we use your information to
improve our marketing and promotional efforts, to statistically analyze site
usage, to improve our content and product offerings and to customize our site's
content, layout, and services.
We may use your information to deliver information to you that, in some
cases, is targeted to your interests, such as targeted banners, new products,
services and promotions. At times we may ask you to provide us voluntarily with
additional information regarding your personal or business interests, experience
or requests, which we may use to customize our products and services for
The email addresses that we collect are used by us to contact consumers for
marketing purposes and are not shared with other organizations for commercial
purposes unless you've requested to receive email offers from carefully selected
marketing partners of Pender's Music Co.
If you place a request for products or services, we use your personal
information to ship your order. If the products or services are from a retail
partner, we may provide your relevant information to that retailer for purposes
of the transaction. If you establish a credit account with us or our providers,
we collect additional information, including billing information, credit card
number and expiration date, and tracking information from checks or money
We may also use or disclose information to resolve disputes or investigate
problems. We may disclose or access information whenever we believe in good
faith that the law so requires or if we otherwise consider it necessary to do so
to maintain service and improve our products and services.
We may use your IP address to help diagnose problems with our servers, to
manage our website and to enhance our site based on the usage pattern data we
Children Under 13
We do not knowingly collect or use personal information from children under
13 without obtaining verifiable consent from their parents. We have no way of
distinguishing the age of individuals who access our website, and so we carry
us with personal information without parental or guardian consent, the parent or
guardian should contact us to remove the information and opt out of promotional
For more information about the Children's Online Privacy Protection Act
(COPPA), visit the FTC website: www.ftc.gov.
site may differ from ours. We encourage you to read that policy before
responding to the offer. We are not responsible for the data collection and use
practices of nonaffiliated marketing partners to which our web site may
Changes To Our Policy
The practices and policies contained in this disclosure are subject to
change. Any such changes will be communicated through our website. The practices
and policies in this disclosure replace all previous notices or statements with
respect to the same subject matter.
By using our website, you consent to the collection and use of this
information in the manner we describe.
How to Contact Us
To update, correct or delete your personal information, please contact us. To
protect your privacy and security, we will also take reasonable steps to verify
your identity before granting access or making corrections or changes.